Returns & Exchanges Policy
At James Fashion Shop, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we offer an easy return and exchange policy.
1. Return & Exchange Window
You may return or exchange items within 40 days of purchase, provided that:
- The items are in their original condition, unworn, unwashed, and with all original tags attached.
- You have the original receipt or order confirmation.
2. Non-Returnable Items: Certain items are not eligible for return or exchange, including:
- Custom-made or personalized products.
- Final sale or clearance items.
3. Return Methods
We offer the following options for returning items:
- In-Person Returns: You can return items in person at our Newark, CA location.
- Mail Returns: To return items by mail, use the prepaid return label (if provided) or send the items to the following address:
James Fashion Shop Returns
36826 Cherry St, Newark, CA 94560, USA
Please securely pack the items and include your receipt or order confirmation.
4. Refunds
Once we receive and inspect your returned items, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method used for the purchase. Depending on your bank, it may take additional time for the refund to appear on your statement.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at [email protected] or call +1 (323) 856-1200. Exchanges are subject to product availability.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.